Does UserGuard VPN keep logs?

No. UserGuard VPN has a strict no-logs policy, meaning your browsing activity is never recorded or stored.

What protocol does UserGuard VPN use?

UserGuard uses OpenVPN (UDP and TCP) with AES-256 bit encryption for maximum security and speed.

Can I use UserGuard VPN for streaming?

Yes. UserGuard is optimized for 4K streaming with fast servers that bypass geo-restrictions.

Who operates UserGuard VPN?

UserGuard VPN is operated by BongoIT Solutions, based in Bangladesh, with 24/7 customer support.

Privacy Policy

Effective Date: April 18, 2026

1. Introduction

UserGuard VPN ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our VPN service.

2. No-Logs Policy

We maintain a strict no-logs policy. We do not track, collect, or store any data related to your online activities while connected to our VPN, including your browsing history, traffic destination, data content, or DNS queries.

3. Information We Collect

Account Information: Email address and payment details (processed by third-party providers).
Technical Data: Non-identifying statistical data such as aggregate bandwidth usage.
Location Data: Approximate location (city/country) to optimize server connections.

4. Data Security

We use military-grade AES-256 bit encryption and modern protocols like OpenVPN to ensure your data remains secure and private at all times.

5. Third-Party Services

We use third-party payment processors to handle transactions. These providers have their own privacy policies regarding your financial information.

6. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].